1)Define SCM and how it can benefit Zappos.
2)Explain CRM and why Zappos would benefit from the implementation of a CRM system.
3)Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation.
4)Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.
5)Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction.