Ashford University Managing Customer Service Critical Thinking Paper


Managing Customer Service: Key Terms

Managing Customer Service: Critical Thinking

  1. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you’ve followed in previous work experiences.
  2. List the pros and cons of a call center work environment for customer service representatives.
  3. What is the incentive for companies like Enterprise to train, empower, and reward service professionals?
  4. Name two recognition and reward programs you would like to participate in and describe what you think is effective about each one.
  5. What skills do you possess that would make you an effective customer service manager? Describe in a short paragraph how you would apply your managerial talents in a customer service setting.


Communication Essentials: Communication Skills At Work

Project 9.3 Language That Makes a Difference

Communication Essentials: Communication Skills At Work

Brainstorm with other students to provide more appropriate responses to each of the negative language statements shown here. As an alternative, follow your instructor’s directions to join a group and use the instructor-designated discussion board to complete the group project.
Hint: Use “I” statements rather than “you” statements.

1. “You didn’t do this right.”



2. “You are wrong.”



3. “Wait here.”



4. “What’s your problem?”



5. “You aren’t making any sense.”



6. “Why are you so upset?”



You can leave a response, or trackback from your own site.


16 Responses to “Ashford University Managing Customer Service Critical Thinking Paper”

  1. Cheapest private proxies – rates only $0.15 per proxy! Obtain currently and have 50 discount on your proxies bundle –

  2. 103570 687768I dugg some of you post as I thought they were incredibly beneficial handy 415438

  3. fake rolex says:

    506934 600591But an additional intelligent weblog! Completely cannot wait for a lot much more! 511421

  4. 528853 920851This constantly amazes me exactly how blog owners for example yourself can discover the time and also the commitment to keep on composing great weblog posts. Your internet site isexcellent and one of my own ought to read blogs. I merely want to thank you. 67183

  5. 8785 273527Your write-up is truly informative. A lot more than that, it??s engaging, compelling and well-written. I would desire to see even much more of these types of excellent writing. 660470

  6. cheap wigs says:

    226693 568929Hello there! I could have sworn Ive been to this weblog before but soon after reading through some of the post I realized its new to me. Anyhow, Im definitely happy I identified it and Ill be book-marking and checking back often! 511869

  7. 75726 545948Was koche ich heute – diese Frage stellen sich tag fuer tag viele Menschen. Und wir haben tag fuer tag die perfeckte Antwort darauf! Besuchen Sie uns auf unserer Webseite und lassen Sie sich von uns beraten . Wir freuen uns auf Sie! 993413

  8. 655186 603244Hello there! Excellent post! Please inform us when I will see a follow up! 223744

  9. 822119 411066Can I simply say exactly what a relief to get someone who actually knows what theyre dealing with on the internet. You really know how to bring a difficulty to light and make it important. The diet need to see this and fully grasp this side on the story. I cant believe youre not far more common because you undoubtedly hold the gift. 290146

  10. 350760 861408Hi! Great post! Please do tell us when I will see a follow up! 682172

  11. Nadal in 2015 Was very bad.

  12. This topic is updated

  13. 268223 536142you use a great blog here! do you wish to have the invite posts in my small weblog? 709210

  14. 938080 157054Aw, this is an incredibly good post. In thought I would like to put in location writing like this moreover – spending time and actual effort to create a excellent article but exactly what do I say I procrastinate alot by means of no indicates appear to get something accomplished. 416064

  15. 722053 21122Awesome read , Im going to spend a lot more time researching this topic 707564

Leave a Reply

Powered by WordPress | Designed by: buy backlinks | Thanks to webdesign berlin, House Plans and voucher codes