Answers these questions (keeping in mind about to how to do a case analysis for a strategic management class)
- What do you think were the underlying reasons for the performance problems that Virginia Mason Hospital was encountering in the early 2000s?
- Which of the four building blocks of competitive advantage did lean production techniques help improve at Virginia Mason?
- What do you think was the key to the apparently successful implementation of lean production techniques at Virginia Mason?
- Lean production was developed at a manufacturing firm, Toyota, yet it is being applied in this case at a hospital. What does that tell you about the nature of the lean production philosophy for performance improvement?
Case introduction will be given later