How Wendys article applies to Supply Chain Management

From Wendy’s article (Attached) Based on Supply Chain Management:

  • What prompted Wendy’s search or how this article applies to Supply Chain Management ?
  • How did they determine customer requirements?
  • As a service business what poke-yokes could Wendy’s implement to ensure the consistent delivery of their new product?

Also answer the following:

  • What is the difference between OM and SCM?
  • What is the objective of a Supply Chain?
  • What are some of the current challenges facing SCM leaders?
  • Differentiate core services and value add services
  • What is the Triple Bottom Line?
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