PS540 North Carolina State Unit 7 Consulting Psychologist Paper

Often, I/O Psychologists are brought into an organization to interpret performance data. Frequently, Management Teams will consult an I/O Psychologist if the team members do not have the expertise to understand the data collected, if there is a disagreement about the meaning of the data, or if the team is unclear how to move from data to action steps. In the case of ProExpress™, in which you will be involved for this Assignment, all three of these factors appear to apply.

First, watch the ProExpress Management Team Interview. A transcript of this video is available.

Second, review in detail the Unit 7 Customer Satisfaction Report.


For your Assignment, you will write a 4–5 page paper, in which you use the Unit 7 Readings (see below), plus any other materials read previously in this course which you believe may apply to this case, to address the following questions:

  1. Explore the data. List the problems that you see from your analysis of the Ns, means, and standard deviations given. Is there a problem in Region 3, as Shemaiah Jackson thinks? If so, what is the problem that you believe the data conveys? In your opinion, does the problem appear to affect both the Delivery Process and the Phone-Based Representatives, or just the latter? If the problem likely to be at the team level or the individual level? Why or why not?
  2. What additional data or assessments would you like to perform to better understand the problem(s) you have identified? Explain why you would want these additional data or assessments — what questions will they help you to answer, and what possibilities will they help you to rule out or rule in?
  3. For each problem you have identified, explain possible reasons why this problem may be occurring — you can theorize here. Also explain possible solutions to the problem(s) based on what you believe may be happening. Solutions can be at the individual level, the team level, or the organization level.
  4. What will you say to the Management Team to help them understand the meaning and implications of the variation in their customer satisfaction data? For example, do you see a more serious problem on the horizon, and if so, why? How will you handle the possibility that the problem may exist in just one Region, and thus points to just one Regional Director? What recommendations will you make to the Management Team?

The Assignment should:

  • Follow Assignment directions (review grading rubric for best results)
  • Use correct APA formatting per the APA Publication Manual, 6th Edition
  • Demonstrate college-level communication through the composition of original materials in Standard American English
  • Be written in Standard American English and be clear, specific, and error-free. If needed, be sure to use the Writing Center for help
  • Be a minimum of 4 pages (not including Title Page and References Page)
  • Include references from :
  • Lowman, R. L. (2002). Handbook of Organizational Consulting Psychology. San Francisco: Jossey-Bass.
  • Text Reading and other reading material
  • Chapter 26: “Interventions that Work (and Some that Don’t): An Executive Summary of the Organizational Change Literature”
  • Chapter 27: “Assessing the Impact of Organizational Consulting”
  • Chapter 28: “Understanding Organizational Processes and Performance: A Continuous Improvement Model for Consulting Psychologists”
  • Chapter 29: “A Strategic Approach to Measuring Organizational Performance: Tools for the Consulting Psychologist”
  • You will also need to read the following two articles, found in the Library. Please note that these articles are translated from another language, so the English is a little odd at times. But the content is a concise summary of the Six Sigma program, which you need to know something about to gain credibility when working in the field of I/O Psychology

    Crisan, E., Ilies, L, & Ioana, M. (2010). Six Sigma: A metric, a methodology, and a management system. Annals of the University of Oradea, Economic Science Series, 19(1), 651–656.

    Ionut, D., Marcel, D., & Monica, B. (2011). The Six Sigma system in relation to the business’ strategy and priorities. Annals of the University of Oradea, Economic Science Series, 20(2), 236–242.

You can leave a response, or trackback from your own site.


11 Responses to “PS540 North Carolina State Unit 7 Consulting Psychologist Paper”

  1. 866301 693037Attractive section of content. I just stumbled upon your blog and in accession capital to assert that I acquire truly enjoyed account your weblog posts. Anyway I is going to be subscribing to your augment and even I achievement you access consistently swiftly. 640851

  2. 289801 299281I will appropriate away grasp your rss as I can not in obtaining your e-mail subscription hyperlink or e-newsletter service. Do youve any? Kindly permit me realize so that I could subscribe. Thanks. 667064

  3. 366971 418860Hi! Wonderful post! Please do tell us when I will see a follow up! 582604

  4. 68802 724737You created some decent factors there. I looked on the internet for the issue and discovered most individuals will go along with along with your internet site. 233756

  5. cheap wigs says:

    322555 258482Some genuinely good and utilitarian information on this internet internet site , likewise I believe the style and style contains superb features. 592110

  6. 213727 119252Sweet internet site, super pattern , real clean and utilize genial . 13439

  7. 주소모아 says:

    574606 276957extremely nice put up, i undoubtedly enjoy this web website, keep on it 102931

  8. fake watches says:

    36212 394798This is the proper blog for anybody who hopes to learn about this topic. You know a complete lot its almost tough to argue along (not that I in fact would wantHaHa). You definitely put a entire new spin for a topic thats been written about for years. Fantastic stuff, just wonderful! 361263

  9. Of course, the seller may be the concept of color area.

  10. In 1884. Black and white clothes were born in that year.

  11. 99863 207899In the event you happen to excited about eco items, sometimes be tough shock to anyone them recognise that to assist make exclusive baskets just for this quite liquids carry basic steps liters associated ceiling fan oil producing. dc totally free mommy blog giveaways family trip home gardening home power wash baby laundry detergent 322623

Leave a Reply

Powered by WordPress | Designed by: buy backlinks | Thanks to webdesign berlin, House Plans and voucher codes