Post 10: CH 10 – A Framework for Understanding Physical Environment-User Relationships in Service Organizations (focus on the Physical environment dimensions and Holistic environment) (Fig. 10.1)
the picture (Fig. 10. 1) is attached, example is attached, too, please do read the example before starting.
the journal is not long but will be divided into 2 parts, “Service Marketing Concept Introduction” and “Service Marketing Concept Application”